I can’t log in — wrong PIN, locked or suspended account?

“Incorrect phone or PIN”

Check that you typed your number in the 01 format, exactly as you signed up, and that your PIN is the 6 digits you created. If you are not sure of the PIN, reset it rather than guessing.

Forgot your PIN

Tap Forgot PIN? on the Enter PIN screen, confirm with the SMS code sent to your number, and set a new PIN. Other devices are signed out for your security.

If your number was locked by wrong tries, you may still need to wait out the 15 minutes before logging in with the new PIN.

“Too many requests”: locked for a while

After 10 wrong PINs or codes in 15 minutes, your number is locked for 15 minutes. Wait, then try once with care. Requesting more than 5 SMS codes in an hour shows the same message; wait for the hour to pass.

“Your account has been suspended”

This most often happens when the national ID you scanned is already verified on another Amtaar account, for example after signing up again with a new number. It can also follow a request from you or a security review.

Do not open another account. WhatsApp us with every number you have used with Amtaar; the team confirms which account is yours and restores access to it.

Logged in, but your investments are missing

You are probably in a second account opened with a different number. Log out and log in with the number you invested with. If you no longer have that number, contact us and the team moves your account to your new number.

Logged out unexpectedly

Sessions end after a period without use and whenever the PIN is reset. Log in again with your number and PIN; nothing in your account changes.